Last Updated: March 09, 2025
Welcome to Whale Island Resort! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website [www.whaleislandresort.com] (the “Website”) or use our services. By accessing or using our Website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Contact Information: Name, email address, phone number, and mailing address when you make a booking, sign up for our newsletter, or contact us.
- Payment Information: Credit card details or other payment methods when you make a reservation or purchase services (processed securely via trusted third-party payment gateways).
- Identification Information: Passport or ID details, if required for booking or check-in purposes.
b. Non-Personal Information
- Browsing Data: IP address, browser type, device information, pages visited, and time spent on our Website (collected via cookies and analytics tools).
- Preferences: Information about your travel preferences or inquiries submitted through forms.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you submit forms, make reservations, or communicate with us.
- Automatically: Through cookies, web beacons, and analytics tools as you interact with our Website.
- From Third Parties: Such as travel agencies, booking platforms, or payment processors, when you use their services to interact with us.
3. How We Use Your Information
We use your information to:
- Process and manage your bookings and payments.
- Respond to your inquiries or provide customer support.
- Send you promotional offers, newsletters, or updates (with your consent).
- Improve our Website, services, and user experience through analytics.
- Comply with legal obligations or protect our rights and safety.
4. How We Share Your Information
We do not sell or rent your personal information. We may share your data with:
- Service Providers: Trusted third parties (e.g., payment processors, hosting providers, or marketing platforms) who assist us in operating our Website and services.
- Legal Authorities: When required by law or to protect the rights, safety, or property of Whale Island Resort, our guests, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
We use cookies to enhance your experience on our Website. These may include:
- Essential Cookies: Necessary for the Website to function.
- Analytics Cookies: To understand how visitors use our Website.
- Marketing Cookies: To deliver personalized ads or content.
You can manage your cookie preferences through your browser settings.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Request a copy of the data we hold about you.
To exercise these rights, please contact us at [email protected]
8. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.
9. International Data Transfers
Your information may be transferred to and stored in countries outside your home jurisdiction (e.g., for server hosting or payment processing). We ensure such transfers comply with applicable data protection laws.
10. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
